Frequently Asked Questions
Everything you need to know about your Faithfull the Brand purchase.
How do I determine the right size for me?
Each piece is designed with a specific fit in mind. We recommend referring to the size guide available on each product page, which includes detailed measurements for our international sizing conversions.
What is your return policy for international orders?
We accept returns on full-priced items within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please note that return shipping costs are the responsibility of the customer.
How long will it take for my order to arrive?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international express shipping can take between 5-10 business days depending on your location.
Are your garments ethically produced?
Yes, we are committed to ethical manufacturing. Our collections are hand-dyed, printed, and made in Bali, Indonesia, by local artisans. We maintain close relationships with our factories to ensure fair labor practices.
Can I make changes to my order after it has been placed?
Once an order is confirmed, we are unable to make any changes or cancellations as our warehouse begins processing it immediately. Please double-check your shipping address and item selection before completing your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later services such as Afterpay and Klarna in select regions.